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u.select Subscription Agreement Terms and Conditions

Current Subscription Agreement Terms

10.1.2009 u.select Subscription Agreement

Current Support Service Terms

As of 10.1.2009

2.2 Service Levels. Subject to the terms of this Agreement, redLantern shall use commercially reasonable efforts to:

a) Maintain the security of the Services, as set forth in Section 2.4 of this Agreement;

b) Provide regular (at least once daily) backups of Subscriber's Data; and

c) Make the Services generally available 24 hours a day, 7 hours a day, 365 days a year, EXCEPT for:

1. Scheduled daily downtime or maintenance, which shall take place on Monday through Sunday between 5:00 a.m. and 5:30 a.m., Eastern Time Zone;

2. Scheduled monthly downtime or maintenance, which shall take place on the second Monday of each month between 5:00 a.m. and 6:00 a.m., Eastern Time Zone;

3. Extended periods on Saturday, Sunday, and holidays, for which redLantern shall use commercially reasonable efforts to give eight (8) hours or more notice that the Services will be unavailable; and

4. Downtime caused by circumstances beyond redLantern's reasonable control, including but not limited to acts of God, acts of government, flood, fire, earthquake, civil unrest, acts of terror, strikes or other labor problems, telecommunications or network failures or delays, computer failures involving hardware or software not within redLantern's possession or reasonable control, and acts of vandalism (including network intrusions and denial of service attacks).

Subscriber is solely responsible for providing, at its own expense, all network access to the Services, including, but not limited to, acquiring, installing, and maintaining all telecommunications equipment, hardware, software, and other equipment as may be necessary to connect to, access, and use the Services.

2.3 Support. Support services provided by redLantern in connection with the Services under this Agreement shall include telephone, web, and e-mail support, up to a maximum of sixteen (16) hours per year, during redLantern's normal business hours (8:00 a.m. to 5:00 p.m. Eastern Time Zone; Monday through Friday), to include:

a) Assistance with data entry strategies and solutions;

b) Access to redLantern's Support Center for documentation and issue management;

c) Assistance in the identification and correction of any issues pertaining to the Services; and

d) Other assistance related to the Services, as determined by redLantern.

redLantern reserves the right to modify the support services in its reasonable discretion from time to time with notice to Subscriber as set forth in Section 8.1.